CURRICULUM VITAE – Robert Kloosterhuis

October 2008


CURRICULUM VITAE                    

Robert Kloosterhuis






Name:                                       Robert Kloosterhuis

Adress (current):                        Prinses Annalaan 349

                                                2263 XJ Leidschendam

Tel. Nummer:                            0641654270


Date of Birth:                             11 october 1979



I am Dutch-born, half-English senior Systems administrator, seeking to move to England, and therefore looking for challenging and interesting work in the greater London area.





Personality Profile


I like to think out of the box and ask the hard questions. I assume nothing and always try to build context and a sense of the big picture in everything I do. I enjoy extreme complexity and digging into, and making myself master of, complex IT systems. My favorite catchphrase: “The devil is in the details.” 

Because of the amount of importance I place on accuracy of information, context and detail, I will often become the go-to guy for understanding how something actually works. In my communications, I always provide and seek context and value clear and concise discussion.

I am a collaboration junkie. I love tools that make it easier to share information with people, and to connect to others.  

I have a strong analytical mind combined with a pragmatical approach to problem solving and the tenacity to deliver. I also have strong communicative skills and understanding of group dynamics and politics to be successful in large and complex projects and organizations.


Professional Interests


My main interests lie in Enterprise-level systems and data center administration. Large scale role outs, systems architecture, platform and hardware management, deep automation and enterprise scale alerting and management.

I am also increasingly interested in IT policy, how to handle and deal with the challenges of large IT organizations and giving structure to the areas of  knowledge sharing, collaboration, documentation, ITIL, best practices, etc. 

I am a great proponent of introducing social software into the enterprise, such as blogs, forums, wiki’s etc. I believe that in this time of great collaboration and possibilities online, many companies are hardly tapping into the potential of social software.
I am a fan of Microsoft’s Sharepoint technology, and will often refer to it as a good starting point to achieve higher forms of collaboration and information dissemination.

I am also interested in IT security policy, and managing security in large IT environments. In this area I have often spearheaded efforts to introduce security management through means of procedure, and technical tooling such as Windows group policy and other corporate security management tools.
I am a fan of Microsoft’s Sharepoint technology, and will often refer to it as a good starting point to achieve higher forms of collaboration and information dissemination.

I am also interested in IT security policy, and managing security in large IT environments. In this area I have often spearheaded efforts to introduce security management through means of procedure, and technical tooling such as Windows group policy and other corporate security management tools.


Formal Training


·          MAVO D  (intermediate general secondary education)

·          MBO ( senior secondary vocational education) in Information Technology – Crabeth College Gouda


Professional Certifications



·          Microsoft MCSA 2003 + Messaging

o         Exam 70-290: Managing and Maintaining a Windows Server 2003 Environment

o         Exam 70-291: Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure

o         Exam 70-2101: Installing, Configuring, and Administering Microsoft Windows 2000 Professional

o         Exam 70-2842: Implementing and Managing Microsoft Exchange Server 2003




·          Microsoft Official Curriculum Classroom course:Designing a Microsoft Windows Server

            2003 Directory Services Infrastructure

·          ITIL “Foundations” ITIL introduction course. Basic ITIL concepts.

·          Microsoft Official Curriculum Classroom course: Migrating from Microsoft Windows NT 4.0 to Microsoft Windows Server 2003 Directory Services

·          Sylis ATPATP (Advanced Training Program) was an internal course focusing on project skills. This included a communications course and several workshops on specific Microsoft server products and technologies.



Professional Experience

(The positions described below, where held through a contracting/temping firm: Sylis Netherlands BV, which specialised in IT Projects and IT contracting and temping)



Systems Specialist – DHL Exel Supply Chain Logistics, Hoofddorp, Netherlands (June 2005 – Present)


At DHL, I was responsible for the Systems Management team within the corporate IT department of the former Exel business (taken over by DHL). In this position, I was originally responsible for the day-to-day running an administration of the corporate data center of DHL-Exel supply chain and logistics operations in the Netherlands.


This included administration of a 150-server Citrix Metaframe farm, 10 IIS application/IDE process-flow servers, and the usual Infrastructure servers such as: Domain controllers, DNS and DHCP servers, SQL servers, and various application servers.


As part of our administrative tasks, we where also responsible for many servers at remote sites. The enterprise-level nature of the operations, required strong knowledge of data center management technologies such as KVM-over-IP systems, platform management hardware and software, snmp, and planning large scale network and infrastructure.


I set up a platform management and alerting structure based on IBM’s “Director” tooling, including advanced alerting and response routing. As part of Citrix management, we employed RES Powerfuse management software, and over the course of three years have had extensive experience in managing a complex multi-silo’d Citrix implementation. This advanced troubleshooting experience, server load testing and configuring applications to run in Citrix environments.


On the Windows management side, I was responsible for maintaining and administering a Windows 2000 domain, within a global forest structure, and multiple trust relationship that span many global DHL business units. This requires frequent collaboration between other international IT teams.


Being a strong proponent of security, I took it upon myself to set up a patch-management infrastructure, which included setting up an enterprise-level WSUS infrastructure. Since then, patch-management has been a major part of our departmental responsibilities.


As a great supporter of collaboration technologies, I introduced the department to Microsoft Sharepoint technologies, and set up a WSS portal, that became the main portal for departmental collaboration and communication.


More recently, I have been heavily involved in project work for the business side. This includes building solutions based on DHL’s logistic needs, and marrying them to our infrastructure and IT services portfolio, while constantly assessing aspects such as cost, supportability, scalability and security. I have found myself increasingly asked to navigate corporate politics, and have found myself quite able in this arena.




Software Intake Tester – Fujitsu Services (Project), Schiphol, Netherlands (Sept 2003 – March 2004)


As part of an enterprise-wide migration project to a standardized desktop and server environment at the Royal Dutch Airlines (KLM), my role was to inventories, test and document applications and their use across different business units. This required to dig deeply down into individual applications, and their integration into the business processes, so that installation packets could be created for role out in the new environment. Application compatibility testing often included the solving of deep compatibility issues, involving the coordination of various departments and suppliers. For every application, extensive documentation was written.



System Administration / System Design / Consultantcy – Azivo (project) The Hague, Netherlands (March 2004 – May 2004)



I was originally called into Azivo Pharmacy branch office to migrate a number of PCs to Windows 2000, as part of a larger Windows 2000 migration that had taken place at the main office. However the site proved to be far more complex and larger than anyone had anticipated. I started a project to migrate this branch office to become part of the corporate Windows 2000 domain. This included writing a detailed migration plan, specifying all aspects of the migration that needed to take place, purchasing new hardware to support the new environmental requirements, solving a large number of application and hardware incompatibilities, and building up a number of new servers.


The migration itself also included the design and role out of a RIS server and associated creating of baseline images, design of a deep group policy structure, role out of additional applications using group policy, integration of DFS for cross-site share browsing, a subnet migration, a new routing infrastructure, remote administration facilitation and migration of data from the old environment. As part of this all, I wrote extensive documentation to accompany the various aspects of the new environment. This included detailed Visio schematics of the infrastructure.




System/Security administration – DSM Anti-Infectives Delft (project), Delft, Netherlands (May 2004 – July 2004)


At DSM, my primary responsibility was to inventorise so called “process systems” out on the network, and apply patch management where possible, and backup using Symantec Ghost. To achieve this, I employed a combination of patch-management solutions including manual installation, scripted and stringed installation, Windows update, and a third-party patch


management product called HFNetcheck pro. Other tools included Microsoft’s security and patch applications such as MBSA, and other patch-role out automation utilities. Because DSM had no native system in which to register these process pc’s, I built a small Access database, and though that, also provided reporting to management.



Service Desk – Dutch National Lottery, The Hague, Netherlands (Dec 2002 – July 2003)



At the Dutch state lottery, I was responsible for the resolution of first and second line workspace issues. During this period I took charge of standardizing the desktop rollout process by streamlining the imaging process and redesigning the base images used in the IT environment.


 I also documented business processes and IT procedures, and also contributed to IT policy with advice and suggestions. I also supplied input for the development of a migration plan for a Windows XP migration and later on assisted in testing this new environment. I also became responsible for decision making of hardware purchases in the office IT environment, and was responsible for extensive hardware upgrading in preparation for the migration.


Other tasks and responsibilities included the setup of a Jetadmin environment, automating the role out of software such as Office, inventorying of software and hardware, documenting procedures and creating end user and departmental documentation.





Personal Interests


·          Social Networking Technologies on the Internet

·          Blogging

·          Photography

·          Gaming (Spent several years as a guild-leader in World of Warcraft)

·          Technology

·          Popular Science



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